Install the LiveUpdate shipped with your release of Endpoint Protection.
Uninstall "Symantec LiveUpdate" from the Windows Control Panel, Step 3) Remove LiveUpdate and install the correct version for SEP Please proceed to Step 4, if the correct version is shown.Īssume the wrong LiveUpdate version is installed on the system, locate the LiveUpdate installer shipped with your release of SEP as per above. The file should be in one of these locations:Ĭ:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdateĪt the beginning of each LiveUpdate cycle, the LiveUpdate version will be shown. Verify the version of LiveUpdate reflects the version you have installed on SEPM. This can be done by locating the log.liveupdate file on the computer. Step 1) Check the LiveUpdate version installed. The file is located in the SEPM folder on the installation media.
jdb when the download is complete.Ģ) LiveUpdate Installer shipped with the release of SEP in use. Please download the latest certified definitions from Symantec website at: ĭownload the definitions for SEPM (.
Please contact your account manager or reseller for information about our current shipping versions.1) Latest Certified Definitions from Symantec. Virus definition updates for version 9.x will be discontinued on April 1, 2009. Symantec Antivirus 9.x will reach its End of Standard Support as of March 31, 2009. Definitions are no longer certified for use with SAV 9.x (emphasis mine): If this is true and this is the version you are using, let me be frank: you are doing the security of your environment no favours by using a product that old-it can't handle the modern threat landscape, and it's not even supported anymore. From what I can find, this translates to Symantec Antivirus 9.x. You mentioned that the SSC is 'version 6'. Internal authentication files are not present.', is that perhaps a firewall, a proxy or some other gateway appliance or application, was put into place or enabled (or possibly even upgraded) that is scanning and modifying the content received from LiveUpdate. So did something about your environment change back in May? My suspicion is that, based on '6001: LiveUpdate failed because the LiveUpdate package is corrupt.
For more information, read the document How to automatically update Symantec AntiVirus Corporate Edition definitions without using LiveUpdate xdb file from a statically named executable (Navup8.exe), and copies the. This batch file automatically downloads and extracts the latest. Symantec provides a batch file that you can schedule to update the definitions with the latest.